{"xsrfToken":"1eb6d9e909d3b72908c7a605a318b3167f798e77_lout","branding":{"id":"20","key":"esgb","name":"ESG Book Service Desk","portalBaseUrl":"/servicedesk/customer/portal/20","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/20/6","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#999999","headerLinkHoverBGColor":"#999999","headerBadgeColor":"#999999"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/6dcea937-b837-4e3e-bd6a-96a04a2b6035/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjZmE0YmE2NC1mYzQyLTQyMDUtYWE4Mi0zNzdkZmUxMDBmOWMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjZkY2VhOTM3LWI4MzctNGUzZS1iZDZhLTk2YTA0YTJiNjAzNSI6WyJyZWFkIl19LCJleHAiOjE3NDY3Nzg2NTMsIm5iZiI6MTc0Njc3ODA1M30.q3XpSz9IH9Igmx9FeaB_SXf5XSmu81EkSMRNVBp0l9Q&client=cfa4ba64-fc42-4205-aa82-377dfe100f9c&mode=fit","logoId":"6dcea937-b837-4e3e-bd6a-96a04a2b6035","isLogoAvailable":true,"helpCenterTitle":"Welcome to ESG Book","sharedPortalName":"ESG Book Support","userInitialAnnouncementHeader":"ESG Book Service Desk","userInitialAnnouncementMessageWiki":"<p>You can get direct support via this webpage. Alternatively, documentation and information can be found on the <a href=\"https://esgbook-wiki.atlassian.net/servicedesk/customer/portal/20/article/2475557011\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">knowledge base</a></p>","translations":{"de-DE":{"localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to ESG Book","sharedPortalName":"ESG Book Support","announcementHeader":"ESG Book Service Desk","announcementMessage":"You can get direct support via this webpage. Alternatively, documentation and information can be found on the [knowledge base|https://esgbook-wiki.atlassian.net/servicedesk/customer/portal/20/article/2475557011]","localeDisplayName":"English (United States)"},"en-GB":{"localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#488d7f","helpCenterTitleColor":"#1a1a1a","bannerMediaApiUrl":"https://api.media.atlassian.com/file/db9cc375-417b-4f8b-b745-439fc6799114/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjZmE0YmE2NC1mYzQyLTQyMDUtYWE4Mi0zNzdkZmUxMDBmOWMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmRiOWNjMzc1LTQxN2ItNGY4Yi1iNzQ1LTQzOWZjNjc5OTExNCI6WyJyZWFkIl19LCJleHAiOjE3NDY3Nzg2NTMsIm5iZiI6MTc0Njc3ODA1M30.BkeJBgubtjz5aipL6YvkQ5fo85jIWFqNYcfhI5DxPbg&client=cfa4ba64-fc42-4205-aa82-377dfe100f9c&height=300&mode=fit","bannerMediaApiFileId":"db9cc375-417b-4f8b-b745-439fc6799114","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"20","key":"esgb","projectId":10138,"serviceDeskId":20,"name":"ESG Book Service Desk","description":"<p>Welcome! You can contact our ESG Book Service Desk by raising a request using the options provided.</p>\n<p>Before raising a ticket have a look at our <a href=\"https://esgbook-wiki.atlassian.net/servicedesk/customer/portal/20/article/2475557011\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">KNOWLEDGE BASE</a></p>","portalBaseUrl":"/servicedesk/customer/portal/20","reqTypes":[{"id":"10333","name":"General","descriptionHtml":"","callToAction":"General","introHtml":"<p>Select this for general enquiries</p>","icon":10320,"iconUrl":"https://esgbook-wiki.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10320","groups":[38],"key":""},{"id":"10284","name":"Onboarding support","descriptionHtml":"","callToAction":"Onboarding support","introHtml":"<p>Need help onboarding to the platform? Select this to request assistance.</p>","icon":10321,"iconUrl":"https://esgbook-wiki.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10321","groups":[38],"key":""},{"id":"10375","name":"Submit feedback or data error","descriptionHtml":"","callToAction":"Submit feedback or data error","introHtml":"<p>Please fill in the below form to submit a complaint or raise a data error.</p>","icon":10303,"iconUrl":"https://esgbook-wiki.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10303","groups":[38],"key":""},{"id":"10287","name":"Suggest a new feature / improvement","descriptionHtml":"","callToAction":"Suggest a new feature / improvement","introHtml":"<p>Let us know your idea for a new feature or improvement.</p>","icon":10311,"iconUrl":"https://esgbook-wiki.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10311","groups":[38],"key":""},{"id":"10368","name":"Sustainability Data Utility sign-up","descriptionHtml":"","callToAction":"Sustainability Data Utility sign-up","introHtml":"<p>Sign-Up form for the Sustainability Data Utility</p>","icon":10307,"iconUrl":"https://esgbook-wiki.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10307","groups":[38],"key":""},{"id":"10374","name":"Unable to find your entity?","descriptionHtml":"<p>Please input the details requested below. These will help our team locate or create the correct entity on the ESG Book platform.</p>","callToAction":"Unable to find your entity?","introHtml":"<p>This support channel is for those users who are unable to find the correct corporate entity to associate with their organisation.</p>","icon":10308,"iconUrl":"https://esgbook-wiki.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10308","groups":[38],"key":""}],"reqGroups":[{"id":38,"name":"General"}],"orderMapping":{"38":[10284,10287,10333,10368,10374,10375]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"3374f1b1-0934-38e3-81f0-e623a3da709f","appLinkName":"System Confluence","appLinkUrl":"https://arabesque-sray.atlassian.net/wiki","spaceKey":"ESGB","spaceName":"ESG Book Client Advisory Services (CAS)","spaceUrl":"https://arabesque-sray.atlassian.net/wiki/spaces/ESGB","isServer":false},"labels":[],"projectKey":"ESGB","serviceDeskId":20,"kbLinkDomainURLs":["https://esgbook-wiki.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":20,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ESGB","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":true,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjZmE0YmE2NC1mYzQyLTQyMDUtYWE4Mi0zNzdkZmUxMDBmOWMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMTM4IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDY3NzkyNTMsIm5iZiI6MTc0Njc3ODA1M30.a51hpWQ6Xv9nDeGcyZ6U37ao_Ogv-VHL_vXM8fTU52g","targetCollection":"upload-project-10138","endpointUrl":"https://api.media.atlassian.com","clientId":"cfa4ba64-fc42-4205-aa82-377dfe100f9c","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":10284,"projectId":10138,"form":{"name":"Onboarding support","descriptionHtml":"","callToAction":"Onboarding support","intro":"<p>Need help onboarding to the platform? Select this to request assistance.</p>","instructions":"","icon":10321,"iconUrl":"https://esgbook-wiki.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10321","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Subject","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10144","fieldConfigId":"10367","label":"Email Address","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10142","fieldConfigId":"10365","label":"First Name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10210","fieldConfigId":"10454","label":"Last Name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10143","fieldConfigId":"10366","label":"Company Name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10189","fieldConfigId":"10431","label":"Job Title","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10148","fieldConfigId":"10373","label":"Package Type","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10404","label":"ESG Book Platform","selected":false,"children":[]},{"value":"10465","label":"Data Feed","selected":false,"children":[]},{"value":"10466","label":"Other","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"duedate","jiraFieldType":"duedate","fieldId":"duedate","fieldConfigId":"","label":"Due date","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10141","fieldConfigId":"10364","label":"Link-to-Pipedrive","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/20/create/10284","requestValidateBaseUrl":"/servicedesk/customer/portal/20/validate/10284","calendarParams":{"firstDay":0,"date":"2025-05-09T09:07:33+0100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"3374f1b1-0934-38e3-81f0-e623a3da709f","appLinkName":"System Confluence","appLinkUrl":"https://arabesque-sray.atlassian.net/wiki","spaceKey":"ESGB","spaceName":"ESG Book Client Advisory Services (CAS)","spaceUrl":"https://arabesque-sray.atlassian.net/wiki/spaces/ESGB","isServer":false},"labels":[],"projectKey":"ESGB","serviceDeskId":20,"kbLinkDomainURLs":["https://esgbook-wiki.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjZmE0YmE2NC1mYzQyLTQyMDUtYWE4Mi0zNzdkZmUxMDBmOWMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMTM4IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDY3NzkyNTMsIm5iZiI6MTc0Njc3ODA1M30.a51hpWQ6Xv9nDeGcyZ6U37ao_Ogv-VHL_vXM8fTU52g","targetCollection":"upload-project-10138","endpointUrl":"https://api.media.atlassian.com","clientId":"cfa4ba64-fc42-4205-aa82-377dfe100f9c","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}